Refund policy

Returns
If you're not completely satisfied with your purchase, you may return items within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unless the item is damaged, the customer is responsible for original shipping costs.

*Gift cards are not applicable for refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at themakers@artclothandcraft.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at themakers@artclothandcraft.com and send your item to: Art Cloth & Craft, 108 E 3rd Street, Jamestown NY 14701, United States.

Shipping
To return your product, you should mail your product to: Art Cloth & Craft, 108 E 3rd Street, Jamestown NY 14701, United States

Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.